Customer Focused Supply Chain Specialist

Elizabeth, NJ
Full Time
Gellert Global Group


The Customer Focused Supply Chain Specialist will be responsible for leading a cross functional team to drive value stream improvements for key accounts. The position will be the point person for all supply chain activities as it relates to purchasing, inventory, planning, logistics, and overall service levels for specific assigned customers.

Essential Functions:

  • Provide effective and respected customer service to Customer accounts and Account teams.
  • Manage deliverables for key milestones and communicate progress/actions needed against multiple timelines.
  • Direct interaction with assigned customers to understand their needs in terms of inventory, product quality, delivery & distribution requirements.
  • Responsible for analyzing and understanding the order management life cycle within the customer supply chain to improve efficiencies.
  • Manage demand forecasts for each of the assigned accounts and partner with the demand planning team to ensure they are properly updated and maintained.
  • Partner with the supply planning team to drive timely procurement and distribution.
  • Provide and use supply chain analytics to make a lasting impact on the customer's business with a focus on being in stock and operating efficiency.
  • Collaboration with customer teams and internal counterparts within procurement, logistics and sales to identify mutually beneficial improvements in services and costs.
  • Develop and prepare performance tracking information and data against KPIs for cross functional key stakeholders.
  • Lead regular team reviews to identify areas for improvement and opportunity.
  • Address Customer complaints timely and professionally and collaborate with the appropriate teams as needed for swift resolution (QA, Logistics, procurement etc).
  • Full understanding of the order management process both on purchase order and customer order sides -  and serve as back up to support both areas needed.
  • Other duties assigned as needed.

Skills and Qualifications:

  • Bachelors Degree.
  • 3 or more years of experience in procurement, inventory management and customer fulfillment
  • Proficiency in Microsoft Office applications -  particularly excel.
  • Infor M3 ERP experience.
  • Excellent interpersonal and communication skills to interact with other business units, employees, outside vendors and customers.
  • Ability to lead, plan and manage diverse customer distribution.
  • Strong decision making and problem solving skills particularly in the face of ambiguity.
  • Team Player.
  • Analytical and able to organize and prioritize workload
  • Attention to detail to ensure quality of work
Our Benefits
We care about your total well-being and will support you with the following, subject to your location and role.
  • Health:  Medical, dental and vision insurance, Company-paid life, accident and long-term disability insurance, flexible spending accounts
  • Wealth:  Competitive pay, annual bonus opportunity, matching 401(k) with immediate vesting upon enrollment, generous employee referral program
  • Happiness:
    • Professional Growth:  Online training courses, virtual and classroom development experiences, education assistance program
    • Work-Life Balance:  Paid-time off, parental leave, flexible work-schedules (subject to your location and role)
    • Team Building:  Employee engagement and recognition programs, wellness, philanthropic and DE&I initiatives, Company-sponsored celebrations, and team building events
The Gellert Global Group of companies is an equal opportunity employer and considers qualified applicants for employment without regard to sex, race, color, religion, ethnic or national origin, gender, sexual orientation, gender identity or expression, age, pregnancy, leave status, disability, veteran status, genetic information and/or any other characteristic or status protected by national, federal, state, or local law. Gellert Global Group is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact [email protected].

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